![]() ![]() A brand-new UI and switchable Workspace Layouts are specially designed and developed. This time, Filmora 12 brings significant improvements in advanced features like Keyframing, Draw Mask, and Adjustment Layer. We indeed gave lifetime users free major upgrades for previous Filmora versions. Such license policies are applied by many software companies in the market. ![]() So users can always get the latest upgrades for free as long as it is in the valid subscription period. Subscription plans can be renewed continually. As lifetime/perpetual is a one-time plan, its authorization validity is limited to the version purchased. Kindly allow me to explain the license policy a little bit more and see how we can assist you further. I understand your confusion and appreciate your support of our software all the time. Reply from Wondershare filmora Dec 30, 2022 It is our ultimate pursuit to provide efficiency and quick response to users and really thanks for updating a 5-star review for us, it encourages us a lot! Your patience is highly appreciated! - We are happy to hear that our support help you out. Our senior support will contact you to look into this matter further, please keep an eye on it. Your patience is highly appreciated! - Thank you for giving Wondershare enough trust to investigate your issue further. Would you please send us your contact email or ticket number after receiving an invitation from Trustpilot? We'll investigate it further and take care of your benefits. We are eager to clarify this matter, however, we failed to find any communication history based on the current information. I understand your feeling, and it would be very confusing if you were auto-renewal payment without being aware of it. Reply from Wondershare filmora Updated Feb 14, 2023 So kudos to Filmora team, taking care of all aspects and making users experience great. I believe some companies these days relying on AI too much and have forgotten about how important it is to have real person to be able to provide flexible and connectable services that make customers feel that the money they have spent is worthed. Professional, friendly, and efficient all in. I contacted a CS at Wondershare via it's Live Chat, with a few simple questions to verify and all was solved within minutes. The email account I have used to sign in to Filmora has been hacked, and couldn't find any solution since the brilliant Microsoft is using robots as CS and not giving alternative to solutions so I had to ditch it for good. This review though, is about customer service. (I have used it ok iMac, Android and PC laptop). ![]() The app is absolutely user friendly for all platforms, doesn't take up my uch DRAM/cache, fluid to use and abundance of options. Using it mostly for making yoga videos for my online channel. I am on their Pro's version for a few years now. Great Customer Service Makes a Great App Even Greater It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it. Could you please send us your contact email after receiving an invitation from Trustpilot? We'll handle your case with priority and do the needful assistance. However, the current information is too limited. Regarding the crash issue you are encountering, we desperately hope to investigate it further and then provide professional instructions or suggestions. In case you might need help urgently next time, we sincerely invite you to submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm. We'll keep improving and bring a better experience for each user. I understand that it is very important for users to get help timely when he/she has trouble using the product. Reply from Wondershare filmora Jul 17, 2023 ![]()
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